Delete your ManeDraft account

Developer: Click AI Limited

You can delete your account and its data on this page, or in the app under Profile → Settings → Delete account.

How to delete your account on this page

1. Enter the email address of your account. If you sign in with Google, use the email address of that Google account.
2. If the address belongs to an account, we email you a 6-digit code that is valid for 10 minutes. To protect your privacy, this page shows the same message whether or not an account exists.
3. Enter the code. If you have a subscription, choose whether we should cancel its renewal. Then confirm.
4. The page then shows the status of your request: when we received it, whether the renewal was cancelled, and when deletion will be complete.

Deletion cannot be undone, and there is no waiting period during which you can cancel it.

What we delete

• Your profile: name, birth date and gender, plus your sign-in details (email address and Google account link)
• All your photos, from every view and every version
• All your generated looks, your generation history and your favorites
• Your credits and credit history (any remaining credits are lost)
• Your sign-in sessions, so you are signed out on every device
• Your registered devices and notification tokens
• Reports you have submitted
• Your usage records (days active, country, ad revenue estimates) and consent records

When

• Immediately. Your account is closed. You are signed out everywhere, you cannot sign in, and your photos and looks can no longer be viewed. Generations that have not yet been sent to the AI service are cancelled. Any that have already been sent finish, and are then deleted along with everything else.
• Within 24 hours (our target). We delete your photos and personal data from our active storage. This page shows when deletion is complete. It can take longer if a generation or a Google Play operation for your account is still in progress, because deletion waits for it to finish.
• Up to 30 days more for recovery copies. We make no separate backups of your photos or looks. Our hosting provider's database recovery feature can restore our databases to an earlier point from up to 30 days back, so database records we have deleted can remain in those recovery copies for up to 30 days. We would use them only to recover the service after a failure.

What we keep, and why

• Transaction records, without your name, email address, birth date or photos. These are: Google Play purchase and subscription records (order ID, product, price, dates, refund status and plan changes, with only a one-way hash of the purchase token, never the token itself); confirmations of rewarded-ad rewards; generation cost records (status, number of views, AI provider, cost, duration); records of actions our staff took on your account; and a record of your deletion request. They are linked only to a random internal ID. We keep them for as long as we need them for accounting, tax, refunds, fraud prevention and our legal obligations.
• A 30-day sign-up block. We keep only a keyed hash of your email address(es) and of your Google account identifier, never the address itself. This stops the same email address or Google account from signing up again for 30 days, which prevents repeated welcome bonuses. The hash is deleted automatically after 30 days.
• Security records of sign-in and deletion code requests. These are keyed hashes of the email address and IP address used. They are deleted automatically after about one day.
• Technical logs. Our server's request and error logs are kept in our hosting provider's log service for up to 7 days.

Subscriptions

• Deleting your account does not refund any purchase or the current subscription period.
• If you have a subscription, the deletion form offers to cancel future renewals for you. We ask Google Play to stop renewing it and show you the result.
• If you choose not to, or if cancellation fails, cancel in Google Play to avoid further charges: open the Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions → ManeDraft → Cancel subscription. You can also go to https://play.google.com/store/account/subscriptions.
• Google Play handles refund requests.

What deletion cannot reach

• Images you saved to your phone or shared with others, for example with your stylist.
• Images cached in the app on another phone that stays offline. They are cleared when the app on that phone goes online and signs out.
• Copies the AI image service has already received. The AI image service and the operator of the model it uses keep what they received under their own terms, which we do not control, and we have no way to recall or delete those copies. Our Privacy Policy (https://manedraft.com/privacy, section 5) explains what we send them.
• Data Google keeps under its own policies, such as your Google Play order history.

Deleting only some data

You don't have to delete your account to remove data. You can delete individual photos (or all of them) in Profile → Photos, and individual looks in My Looks.

Signing up again

For 30 days after deletion, signing in with the same email address or Google account shows the date from which you can sign up again. After that you can create a new account, but nothing from the old account is restored.

Questions: support@manedraft.com